Warranty & Workmanship Policy
A clear process for reporting a concern with work TNT performed.
Applicable mechanical workmanship is covered for 12 months or 12,000 miles, whichever comes first, unless the written service record states different terms. Service-specific, manufacturer, appearance, and customer-supplied-part terms may differ.
Coverage Summary
The workmanship warranty addresses eligible problems caused by TNT's covered work. A returning symptom does not automatically establish that the same part or repair failed; TNT tests the current concern and explains the finding.
Keep the invoice, estimate, receipt, and product information. Manufacturer or supplier terms control their portion of coverage.
How to Start a Claim
- Contact TNT before another person alters the affected repair or system
- Provide the vehicle, original service date, current mileage, location, symptom, and when it began
- Share photos or video when the concern is visible or intermittent
- Tell us whether anyone else has worked on the affected area
- Allow TNT a reasonable opportunity to inspect and verify the concern
Warranty Travel
No travel fee applies within Augusta, Evans, Martinez, Grovetown, Harlem. Outside those work areas, the travel fee is $15 for the first 25 miles, plus $3.50 for each additional mile beyond 25. Distance outside the work area and the total travel fee are confirmed in your written quote before booking. The quoted travel fee is paid initially while the concern is evaluated. If TNT verifies a covered claim, that travel fee is refunded. If the problem is unrelated, the travel fee is not a warranty expense.
| Distance | Fee |
|---|---|
| Within Augusta, Evans, Martinez, Grovetown, Harlem | No travel fee |
| Up to 25 miles outside the work area | $15 |
| More than 25 miles outside the work area | $15 + $3.50 per mile beyond 25 |
Exclusions
- Abuse, misuse, racing, collision, or off-road damage
- Normal wear, environmental damage, pre-existing conditions, and unrelated failures
- Unauthorized alteration or outside work that prevents verification
- Towing, rentals, rideshare, lost wages, lodging, loss of use, and other indirect expenses
- Customer-supplied parts under TNT's parts warranty
Detailing and Appearance Work
Appearance results depend on starting condition, materials, use, weather, washing, contamination, and new damage. Permanent stains, odor penetration, deep scratches, missing paint, and clear-coat failure are not converted into guaranteed results by the warranty.